Terms & Conditions
Terms of Sale – www.printdroid.co.uk
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (“Products”) listed on our website www.printdroid.co.uk (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. Please note that we limit our liability at paragraph 15 below.
Should you wish to print a copy of these terms and conditions for future reference, press ctrl + p to do so.
- INFORMATION ABOUT US
Our site is a site operated by Print Droid Â Ltd, T/A www.printdroid.co.uk (also known as PrintDroid) (“we/us/our”). We are registered in England and Wales under company number 9830463 and our registered office is at Abacus . 2nd Floor . Coleridge House . 5-7 Park Street . Slough Berkshire . SL1 1PE. Our main trading address is at 38 Ray Mill Road West, Maidenhead, SL6 8SB . Our VAT number is 226 8812 91.
At PrintDroid we want to ensure that all calls are dealt with in a consistently professional manner and therefore calls may be recorded for training, quality and monitoring purposes.
- YOUR STATUS
By placing an order through our site, you warrant that:
2.1 You are legally capable of entering into binding contracts; and
2.2 You are at least 18 years old
- HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
3.1 Your order constitutes an offer to us to buy a Product or Products. All orders are subject to acceptance by us, and we will confirm such acceptance to you by electronic notification at the end of the ordering process (the “Order Confirmation as well as artwork approval”). We are unable to issue an Order Confirmation until such time as the ordering process is complete. The contract between us (“Contract”) will only be formed when we send you the Order Confirmation and we have approved the artwork you send us. Once the Contract has been formed, the terms of the Contract cannot be varied without our prior written consent.
3.2 As the Products will have been made to your specification or personalised by you, you will not have any right to cancel the supply of any of the Products once you have placed an order.
3.3 If paying by BACS or other online money transfer, the order will not begin to be processed until the money has cleared into our account
- USE OF OUR DESIGNS
4.1 All designs on our site are owned by or licensed to us. If you pay us the appropriate fee advertised on our site from time to time, we shall grant to you a non-exclusive perpetual licence for you to use those designs on your advertising material (such as vans and signage) and business stationery PROVIDED that you do not use the designs on any product intended for sale or resale by you.
- MATERIAL AND INFORMATION PROVIDED BY YOU
5.1 Whenever you make use of a feature that allows you to upload material to our site you must comply with the content standards set out in our acceptable use policy. You warrant that any such material does comply with those standards, and you indemnify us for any breach of that warranty.
5.2 In addition to complying with our acceptable use policy, you agree that all material uploaded by you onto our site will be done at your own risk. You must retain a copy of all material you upload. We expressly exclude all liability for any uploaded material which is lost or damaged during or after the uploading process.
5.3 Failure to follow our site’s preparatory instructions for uploading your material may result in Products of poor quality. We accept no responsibility for poor quality Products in those circumstances.
5.4 You must not upload any material that will breach any third party rights to such material unless you have their express consent. We have the right to disclose your identity to any third party claiming that any material uploaded by you to our site constitutes a violation of their rights.
5.5 We have the right to remove any material uploaded by you or not to fulfil any order if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy referred to at paragraph 5.1. You will receive a full refund of any sums already paid for an order we do not fulfil.
5.6 You agree only to provide someone else’s personal information if they have given you express consent to use it in respect of the Products you have ordered.
5.8 We may establish policies and limits concerning our storage of material uploaded by you and the amount of any material that may be uploaded. We may delete your material stored by us which is inactive for an extended period of time without reference to you. We may change our policies and limits at any time, in our sole discretion, with or without notice to you. To the extent that we are permitted to do so by law, we may delete your material stored by us at any time.
5.9 You may upload your artwork files or email them to us if the upload service is not available or suitable.
6.0 Artwork should not be of a pornographic nature or improper in any way. Designs should not contain content which we deem to be promoting pornographic themes, alcohol, pork or anti-religious or offensive matters.
6.1 Prior to producing the Products, we make an electronic proof of the Product available for your approval. You are responsible for approving these proofs. You accept that once you have approved the proof, the Products cannot be changed nor cancelled. We shall have no liability to you for any errors in the proof subsequently discovered by you.
6.2 Your statutory rights are not affected by these terms and conditions.
- AVAILABILITY AND DELIVERY
7.1 Unless there are exceptional circumstances, your Products will be despatched for delivery in accordance with the delivery service chosen by you during the ordering process:
7.1.1 Standard – we aim to despatch within 3 working days from the date of the Order Confirmation for orders made up of under 5000 individual parts, occasionally orders over 5000 individual parts will take 1 extra working day to be despatched;
7.2 Working days are Monday to Friday, excluding UK or EU Bank Holidays.
7.3 An individual part is classes as a stand alone product that may be sold in packages, (e.g. in 1000 letterheads an individual part is 1 letterhead)
7.4 Where delivery is delayed due to exceptional circumstances, we will complete the work as soon as we reasonably can.
7.5 Where delivery is not possible as a result of us being provided with the incorrect delivery address details or if the courier has attempted to deliver several times, our delivery service will return the Products to us. We reserve the right to make an additional delivery charge for re-despatch of the Products to the correct delivery address.
7.6 All products will be signed for upon delivery, if anyone other than the intended recipient signs for the product and the product is subsequently not delivered to the intended recipient will incur no liability provided that parcel was delivered to the address provided by the purchaser.
8.1 You must notify us within 15 working days of any failure on our part to deliver the Products in order that we can investigate the failure and take appropriate action.
8.2 The earliest date we can claim against the courier for non-delivery is 15 working days from the date of despatch. We cannot process a reprint before this time. You should notify us by phone or email if your goods have not arrived after 15 working days.
8.3 Once you have notified us in accordance with paragraph 8.2, we will then send you a form to complete and return to us. Once the form is received we will redeliver Products to you, at no further cost or expense to you.
9.1 All reasonable endeavour’s will be made to deliver the correct quantity of Products ordered by you.
9.2 You acknowledge that variations in respect of quantities are inherent within the printing industry.
9.3 Our liability in respect of shortages are as follows:
|Quantities||No credit awarded||Refund calculated on a pro rata basis||Missing items replaced|
|25-100||Shortage of up to 5%||Shortage of between 6% to 20% inclusive||Shortage of 21% and over|
|101-1000||Shortage of up to 5%||Shortage of between 6% to 7% inclusive||Shortage of 8% and over|
|1001-5000||Shortage of up to 3%||Shortage of between 4% to 7% inclusive||Shortage of 8% and over|
|5001&over||Shortage of up to 2%||Shortage of between 3% to 4% inclusive||Shortage of 5% and over|
9.4 All overages may be kept by you at no additional cost.
10.1 You accept that variations in colours are inherent within the printing process for files submitted. You also understand and accept that computer hardware set ups are such that we cannot guarantee that the Product colours will match those displayed on your computer screen during the ordering process.
- RISK AND TITLE
11.1 The Products will be at your risk from the time of delivery.
11.2 Ownership of the Products will pass to you on delivery.
- PRICE AND PAYMENT
12.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
12.2 These prices do not include VAT and delivery costs, which will be added to the total amount due as set out in the Basket section of the online ordering process.
12.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
12.4 We do not store any credit or debit card data.
- OUR REPLACEMENT POLICY
13.1 If you believe that a Product is defective, we may request that you return the product for our examination.
13.2 Our liability in respect of misprints are as follows;
|Quantities||No credit awarded||Refund calculated on a pro rata basis||Defective items replaced|
|25-100||Misprints of up to 5%||Misprints of between 6% to 20% inclusive||Misprints of 21% and over|
|101-1000||Misprints of up to 5%||Misprints of between 6% to 7% inclusive||Misprints of 8% and over|
|1001-5000||Misprints of up to 3%||Misprints of between 4% to 7% inclusive||Misprints of 8% and over|
|5001&over||Misprints of up to 2%||Misprints of between 3% to 4% inclusive||Misprints of 5% and over|
14.1 Claims for damage, shortages or non delivery must be advised by phone or email within 15 working days from the date that the Products were despatched.
14.2 We shall not be liable in respect of any claim unless we are notified in accordance with paragraph 14.1 except where you demonstrate to our reasonable satisfaction that it was not possible to comply with this requirement and your claim was made by you as soon as reasonably possible thereafter.
- OUR LIABILITY
15.1 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product (including delivery costs).
15.2 We do not exclude or limit in any way our liability:
15.2.1 For death or personal injury caused by our negligence;
15.2.2 Under section 2(3) of the Consumer Protection Act 1987;
15.2.3 For fraud or fraudulent misrepresentation; or
15.2.4 For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
15.3 Whether caused by our negligence, breach of contract or breach of duty, we exclude all liability for:
15.3.1 Any direct loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time; or
15.3.2 Any indirect or consequential loss or damage of any kind however arising, even if foreseeable.
15.4 Logo Design
15.4.1 All logo design is bespoke, however this does not necessarily mean or imply in any way that the design copyright belongs to you. We do not undertake any copyright checks on your behalf, this is something that you would need to do if using the design we provide. We (Print Droid Ltd) will not be held liable in any way for the use of the design.
- WRITTEN COMMUNICATIONS
16.1 When using our site, you accept that communication with us will be by electronic means only. We will contact you by e-mail or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. We may at our discretion try to contact you be phone.
17.1 You must give notice to Print Droid Limited either at its normal place of business by registered post at your cost, or electronically using the messaging facility on our site. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in the way specified in paragraph 16. Notice will be deemed received and properly served:
18.1.1 Within 1 working day when given electronically; and
18.1.2 3 working days after the date of posting of any letter when served by post.
17.2 In proving the service of any notice, it will be sufficient to prove that such notice was properly addressed and sent.
- TRANSFER OF RIGHTS AND OBLIGATIONS
18.1 The Contract is binding on you and us and on our respective successors and assigns.
18.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
18.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
- EVENTS OUTSIDE OUR CONTROL
19.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
19.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
20.2.1 Strikes, lock-outs or other industrial action;
20.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
20.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
20.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
20.2.5 Impossibility of the use of public or private telecommunications networks; and
20.2.6 The acts, decrees, legislation, regulations or restrictions of any government.
19.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
20.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
20.2 A waiver by us of any default shall not constitute a waiver of any subsequent default
20.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 17 above.
21.1 If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
- ENTIRE AGREEMENT
22.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
22.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
22.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
- OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
23.1 We have the right to revise and amend these terms and conditions from time to time.
23.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
- LAW AND JURISDICTION
24.1 Contracts for the purchase of Products through our site will be governed by the laws of England and Wales. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
It’s important to us that you trust how we handle your personal information. Please read our policy to discover what data we collect and why, how we use the information we collect and the choices you have. We’ve tried to keep it clear and concise, however if you do have any questions, please get in touch.
Having your personal information allows us to do many things. We can accept your order, process your payment and deliver your purchases. When you subscribe to our mailing list, you allow us to keep in touch with you so we can inform you of any developments we think would interest you, such as new product information. Through data collection, we can better understand your needs and preferences, so we can improve and serve you more effectively.
Our Data Protection Policy
1. We will not collect or store any of your, or your customers, personal information unless it is permitted or required by applicable law.
- Any personal information we hold or process will be kept up-to-date, and destroyed as soon as the reason for its collection or processing has lapsed.
The Information We Collect
We collect information to provide, maintain, and improve our products and services. The data we collect can help us in simple ways, such as having a contact phone number to communicate an issue with your order, as well as more complex ways, such as helping us identify any difficulties when using our website, or helping us determine which new products our customers would like to buy from us. Below we have listed full details on the information we collect, why we collect it, and the ways we use it.
When you place an order with us, we collect personal information which allows us to process your purchase. We collect your name and address to identify you as a customer and deliver the item to you. We collect your email and telephone number to send you notifications on the status of your order, including any issues or delays with delivery, and we collect payment information to allow us to process your payment. We also retain your artwork to allow you to easily and quickly reorder items.
Where we have your permission, we will use your e-mail address to provide you with information on our products, services, promotions and special offers.
If you supply your email address, even if you do not place an order with us, we may pass your email to a third-party organisation, for example digital advertising networks such as Google and Facebook, to offer you the opportunity to purchase from us. Your email address will not be used for any other purpose and will not be held on file by ourselves or any third-parties after the reason for collecting it has lapsed.
We will at times monitor and record communications between you and our Customer Success Team (including telephone conversations and emails) for quality assurance and compliance purposes.
We also store personally identifiable information to ensure a fair use policy, for example to monitor one-time use discount codes.
We collect data on purchases made with us for marketing purposes, such as market analysis, customer segmenting, and conducting research on statistical and testing information. We use this data to provide custom content that you are likely to find more interesting.
You have the right to:
- Access your information
- Unsubscribe from our mailing list or withdraw any other type of consent
- Request a copy of your personal information that we hold
- Correct or update your information
- Delete your personal information, or restrict how we use your information, unless we are legally obliged not to
- Alter your personal information so you are not identifiable
- Lodge a complaint with your local data protection authority
For more information on these rights, or to exercise any of them, please contact our Data Protection Officer on email@example.com.
You can exercise some of these rights, such as updating personal information, from the Account Settings section, in the My Account area.
Please note, after opting out you may still receive messaging from us that is not based on the data we hold. For example, if you follow our social media accounts, you will continue to receive post updates from us in your newsfeed. You may also continue to receive advertising from us on search engines through pay-per-click and display advertising, as these are not based on data we hold.
We will never sell your details to any third-party organisations.
We will only pass personal data to a third-party organisation in the following situations:
- To offer you the opportunity to purchase from us, for example digital advertising networks such as Google and Facebook.
- To fulfil the delivery of products to you, for example courier companies.
- To process credit or debit card payments, for example banking establishments.
What are cookies?
Cookies are text files that contain small pieces of information. They are stored on your computer, tablet or smartphone, and sent to your browser from our web server. Cookies are used by most websites to gather essential information to provide the user with the best experience.
Cookies ensure websites function as you expect them to: they identify which platform you’re using and display an optimised version of the website for that platform, they save your log in details, and they remember your language preferences.
Types of cookies
Our website uses three types of cookies:
- Essential to site function cookies
These cookies allow you to browse the site, search for products and add items to the basket. They also remember your preferences, such as your log in details and language preferences. They are essential to ensure our website runs as you would expect.
- Performance cookies
These cookies are used to collect anonymous information about how you use our website. They inform us of any error messages from web pages and allow us to improve our website.
- Third-party cookies
These allow us to record the customer experience and to test new services so we can improve the customer journey on the website. This can also include on-page advertising from third-parties, where cookies tailor the advertising to your preferences.
- To gather information which allows us to identify your platform and record sales so we may improve customer experience and identify issues on the site.
- To ensure you are provided with correct and useful information during your visit to our site.
- To allow you to add items to the basket and proceed through our checkout.
- To collect data which allows us to improve our services based on purchases and site usage.
For a full list of the types of cookies we use, please contact our Data Protection Officer, on firstname.lastname@example.org.
More about cookies
The security of your transactions is extremely important to us. To prevent any details being seen by unauthorised persons, your transactions are protected throughout the payment process. We use a 128 bit SSL encryption to encrypt the information before it is sent to the payments processor.
Our website and emails will at times contain links to and from other websites in our networks, such as partners and affiliates. If you follow a link to any of these websites, please note they carry their own privacy policies, and we do not accept any responsibility or liability for these policies. We would recommend reading these policies before submitting any personal data to these websites.
If you have any feedback on our website, of if you have a complaint regarding an order, please email us at email@example.com.
If you would like to make a complaint regarding our use of your personally identifiable information, we would appreciate if you could contact our Data Protection Officer on firstname.lastname@example.org. Our DPO will endeavour to resolve any issues quickly and to your satisfaction. You also have the option to issue a complaint to the Information Commission Office (ICO) on +44 1625 545 700.